Shuffle Terms and Conditions — Complete Guide Use of Our Platform

Section 01

Acceptance of Terms

By registering an account, accessing, or using any part of the shuffle platform at shuffle.vu, you agree to be bound by the Terms and Conditions set out in this document. This agreement takes effect immediately from the date you complete the registration process or begin using the platform, whichever is earlier.

If you do not agree with any part of these terms, you are advised not to proceed with registration or use of the shuffle platform. Continued use of the platform following any changes to the terms constitutes full acceptance of the updated terms.

Section 02

Account Registration

Each user is permitted to hold only one (1) active account on the shuffle platform. Registering more than one account by the same individual — whether using a different name, phone number, email address, or financial information — is strictly prohibited and may result in all associated accounts being suspended or terminated without prior notice.

During registration, you are required to provide accurate, complete, and up-to-date information. shuffle reserves the right to request identity verification at any time through a KYC (Know Your Customer) process, which includes identity documents such as a national ID card, passport, or other statutory documents.

• Information provided during registration must be accurate and verifiable.
• Your account password must be kept confidential and must not be shared with any other party.
• Shuffle will not be held liable for any losses resulting from unauthorised access caused by your failure to keep your password secure.
• Any suspicious activity on your account must be reported to the shuffle support team immediately.
• Shuffle reserves the right to decline registration applications without providing a reason.

Section 03

User Eligibility

The shuffle platform is strictly for individuals who have reached the age of 18, or the legal gambling age required by the laws of your jurisdiction of residence, whichever is higher. It is your responsibility to ensure you comply with applicable local laws before using our services.

Users from regions or countries where online gambling is prohibited are solely responsible for ensuring compliance with their local laws. shuffle makes no guarantee that this platform is legal or suitable for use in all jurisdictions.

Section 04

Deposits & Withdrawals

All deposits into your shuffle account must be made using a valid payment method in your own name. shuffle accepts a variety of payment methods including FPX bank transfers, digital wallets such as Touch 'n Go eWallet, GrabPay, and Boost, as well as major cryptocurrencies. Minimum and maximum deposit limits are set according to the chosen payment method.

• The minimum deposit is RM 30 or equivalent depending on the selected payment method.
• Withdrawal requests are processed within 15 minutes to 24 hours on business days.
• Withdrawals must be made to an account or wallet registered under the same name as your shuffle account.
• Shuffle reserves the right to request additional verification before processing withdrawals above certain limits.
• Any attempt to withdraw funds obtained through unlawful means will be blocked and reported to the relevant authorities.

Funds held in your shuffle account do not earn interest. shuffle keeps user funds in accounts separate from company operating accounts to ensure user fund protection at all times.

Section 05

Bonuses & Promotions

Shuffle offers a range of bonuses and promotions from time to time to registered members. Each bonus has its own specific terms that must be read and understood before acceptance. The general terms applicable to all shuffle bonuses and promotions are as follows:

• All bonuses are subject to wagering requirements as stated in the relevant promotion's terms.
• Bonuses may only be used for gaming purposes and cannot be directly converted to cash.
• Shuffle reserves the right to revoke any bonus granted if there is evidence of abuse or misuse of promotions.
• Bonuses cannot be combined with other promotions unless explicitly stated otherwise.
• The validity period of each bonus is stated in the respective promotional offer and cannot be extended upon request.
• Shuffle reserves the right to modify or cancel any promotion at any time without prior notice.

Section 06

Game Rules

All games offered on the shuffle platform are operated using a Random Number Generator (RNG) that has been independently verified by internationally recognised certification bodies. This ensures that every game outcome is random, fair, and free from any manipulation.

Game results recorded by shuffle's servers are final. In the event of a discrepancy between the display on your device and the server record, the server record shall prevail. shuffle is not liable for any losses arising from internet connection interruptions during an active game session.

• Live Casino games are operated by professional dealers trained to international standards.
• The return-to-player (RTP) rate for each slot game is available in the respective game information.
• Any attempt to use third-party software, bots, or automated methods to influence gameplay is prohibited.
• Shuffle reserves the right to void bets and forfeit winnings if there is evidence of fraud or game manipulation.

Section 07

User Behavior

Shuffle platform users are required to conduct themselves with respect and responsibility at all times, especially during Live Casino sessions involving interaction with dealers and other players. The following behaviours are strictly prohibited and may result in account suspension or termination:

• Use of abusive, threatening, or discriminatory language on any communication channel.
• Attempting to hack, intrude upon, or disrupt the operations of the shuffle platform.
• Sharing or selling your account to another party.
• Providing false information during registration or the KYC process.
• Any form of fraud, misrepresentation, or actions that harm other users.
• Attempting to transfer funds between different user accounts without shuffle's authorisation.

Section 08

Account Closure

You may close your shuffle account at any time by contacting our support team via live chat or email. Before the closure is processed, any remaining balance will be returned to you, subject to settlement of any outstanding wagers and compliance with applicable terms.

Shuffle reserves the right to close, suspend, or restrict a user's account without prior notice in the following circumstances:

• The user violates any of the terms set out in this document.
• There is suspicious activity or evidence of fraud on the account in question.
• Instructions from regulatory authorities or law enforcement agencies.
• Accounts inactive for more than 12 consecutive months.

Section 09

Privacy & Data

Shuffle collects, stores, and processes your personal data in accordance with our Privacy Policy, which can be read in full on the Privacy Policy. All your personal data is protected with 256-bit SSL encryption and stored on secure servers.

By using the shuffle platform, you consent to your data being processed for the following purposes:

• Account management and identity verification.
• Processing of financial transactions.
• Compliance with legal and regulatory requirements.
• Service improvement and user experience enhancement.
• Account-related communications, promotions, and platform updates.

Section 10

Disclaimer of Liability

The shuffle platform is provided on an "as is" and "as available" basis. While we strive to keep the platform running smoothly at all times, shuffle makes no guarantee that the service will be free from interruptions, errors, or delays.

Shuffle will not be held liable for any direct, indirect, consequential, or special losses arising from:

• Technical disruptions or unplanned platform downtime.
• In-game losses resulting from random outcomes generated by a certified RNG.
• Unauthorised access to your account resulting from failure to keep your login credentials secure.
• Any act or omission by third parties, including payment service providers.
• Processing delays caused by third-party banks or financial institutions.

Section 11

Responsible Gaming

Shuffle is deeply committed to responsible gaming practices. We provide a range of tools and resources to help players manage their gaming habits in a healthy and responsible manner. These tools include daily, weekly, and monthly deposit limits; temporary break options; and self-exclusion options when needed.

If you feel that your gambling activity is beginning to affect your personal life, finances, or relationships, we encourage you to:

• Using the deposit limit feature to control your gaming spending.
• Activating the play break or self-exclusion option through your account settings.
• Contacting the shuffle support team to discuss available assistance options.
• Get further information and support via the Responsible Gaming us.

Section 12

Amendment of Terms

Shuffle reserves the right to modify, add to, or remove any part of these Terms and Conditions at any time at our sole discretion. Material changes will be communicated to users via their registered email or in-platform notification at least 7 days before the changes take effect.

Your continued use of the shuffle platform after the effective date of any amendment to these terms constitutes your acceptance of the revised terms. If you do not agree with the changes made, you have the right to close your account before the amendment takes effect.

The latest version of these Terms and Conditions is always accessible on this page. The most recent update date will always be displayed at the top of the document for your reference.